Returns & Exchanges

We hope you love your purchase!  In most cases, we will accept exchanges or returns for store credit.  No returns will be accepted on sale merchandise, jewelry, undergarments or special orders.  You must notify us by email or telephone call within 3 days of receiving shipment if you want to return an item.  To request a return authorization, please send an email to customerservice@shopscarpe.com with details of what you would like to return and if you prefer exchange or store credit.  We will promptly respond with return instructions.  Sorry, but we are unable to do cash or credit card refunds. If your return is not authorized it will not be accepted!  When shipping your package back, we suggest insuring your package.  We are not responsible for any lost return shipments!  All returns will be accepted at our discretion.  We will not accept a return that has been worn, altered or washed.  Returns must be received in original packaging with tags attached.  Shoes must include original shoe box and packaging.  We suggest you try shoes on in a carpeted area so you do not scuff the soles.

Shipping & Handling

Scarpe ships your package via UPS within 24 hours of receiving your order.  Shipping rates are calculated in real-time according to current UPS rates.  When you checkout, choose your shipping priority (UPS Ground, UPS 3 Day, UPS 2 Day or UPS Next Day).  UPS Next Day orders must be received by 12:00 p.m. Mountain Time in order to ship that day otherwise, it will be shipped the following business day.

We do not ship on weekends or holidays.  Since we use UPS, we do not ship to PO Boxes.  If you are in a rush to receive your order, please don't hesitate to give us a ring and we can process the order over the phone to guarantee you receive it when you need it!

Sales Tax

We ship from Telluride, Colorado.  Orders shipped within Colorado will be charged 2.9% sales tax.  Orders shipped to any other state will not be charged sales tax.

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Shopping Online

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard.

To view what is in your bag at any time, click the "shoppingBag" link in the page header.

To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.

Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.

To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout.  (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)